Refund Policy

Last updated: February 15, 2026

🎯 Our Promise: We want you to be fully satisfied with OnAir Studio. All paid plans include a 15-day free trial so you can evaluate the Service before being charged.

1. Free Trial

All paid subscription plans include a 15-day free trial. During the trial period, you have full access to your selected plan's features. You will not be charged during the trial. If you cancel before the trial ends, no payment will be collected.

2. Subscription Refunds

Because we offer a generous free trial period, we generally do not provide refunds for subscription payments after the trial has ended. However, we will consider refund requests on a case-by-case basis for the following situations:

Accidental charges: If you were charged after attempting to cancel and can demonstrate the cancellation attempt
Service unavailability: If the Service experienced significant downtime that materially impacted your use
Duplicate charges: If you were charged multiple times for the same billing period
Technical issues: If a documented technical issue prevented you from using the Service during the billing period

3. How to Request a Refund

To request a refund, contact us at support@airplaystudio.com with:

Your account email address
The date and amount of the charge
The reason for your refund request

We aim to respond to all refund requests within 3 business days.

4. Refund Processing

Approved refunds will be processed through the original payment method (Stripe or Paddle). Refunds typically take 5–10 business days to appear on your statement, depending on your payment provider and financial institution.

5. Paddle Payments

For payments processed through Paddle (our merchant of record), refund requests may be subject to Paddle's refund policies. Paddle handles all payment processing, tax collection, and refund disbursement for these transactions.

6. Cancellation vs. Refund

Cancelling your subscription is different from requesting a refund:

Cancellation: Stops future billing. You keep access until the end of your current period.
Refund: Returns payment for the current or most recent billing period.

You can cancel your subscription at any time from your Account Settings without contacting support.

7. Annual Plans

If you are on an annual plan and request a refund after the trial period, we may offer a prorated refund for the unused portion of your annual subscription at our discretion.

8. Contact

For refund inquiries, contact us at support@airplaystudio.com.